Case Study for Midsouth Chamber

In continuance of the courting of Midsouth chamber of avocation, the organization has appointed Sage Niele as a reinvigorated Vice chairman of Operations and Chief Financial Official of the gild. During her initial period, she looked back and contemplated just about the closing she had made to accept the positions and her reasons behind it. aboard with her internal investigation, the backstory of the significant players in the preceding case was told. The organizations difficulties with finding a scheme to replace UNITRAK was described in the case.Throughout their search, the company has found DMAs software as an alternative to UNITRAK. When the revolutionary governance was implemented, plenty of flaws and glitches were found that god several difficulties for Midsouth Chamber of Commerce. With MSCCs signed buzz off with DMA, they sop up allowed DMA to take over and handle the installation and support of the young system. The decision made it difficult for MSCC to reco ver the system by the prohibit of the case. This left Sage Niele, the radical Vice President, tried to find new ways to repair the damage done to an already defective system.Un noniced Mistakes in Midsouth Chamber of Commerce This review of Midsouth Chamber of Commerces history, candid a number of problems and errors found with the organizations information systems and as well as its management. First was with the implementation of UNITRAK system. When the UNITRAKs president, Greg Ginder, was invited to give a short demonstration of the systems capabilities, Ed Wilson Vice President of Public Affairs of MSCC have agreed with Leon Lassister Vice President of merchandising/Membership to purchase and implement the UNITRAK software without completing the demonstration and examen the UNITRAK system.That quick decision later lead to discovering several problems with the UNITRAK system. The system could not fulfill requests for lists and labels for mailings. The word processing, paymen t and invoicing, data changes, and list management were rattling difficult during that time. With Koveckis frustration with UNITRAK software, he was not cooperative with Lassiter. He does not give him information regarding the conversion of the new system and he was not very table serviceful with the staff members because he always accent to avoid them.Issues with the system remained and later on the UNITRAK experienced financial problems and filed for bankruptcy. With no technical support for the system, MSCC decided to hire an outside consultant, Zen Consulting, to help oneself assist in the maintenance and support of the software. After UNITRAK, came the implementation of info Management Associates (DMA) software. Another decision was made quickly in implementing a new system. Dick Gramen, the new Systems Analyst, failed to read and amply understand the set about provided by DMA, which outlined what DMA were willing to provide and what MSCC mustiness guaranteed.The contr act was signed by the president of the company, Jack Wallingford, without being reviewed by any other staff member or the corporate counsel. Troubles have raised with the implementation of DMA software. DMA encountered substantial problems converting the membership database from UNITRAK into the DMA custom software package. MSCC and DMAs working relationship deteriorated due to many problems not being resolute and the lack of cooperation with DMA.From this search, MSCCs history was reviewed and specified questions were answered to analyze and gather facts that seems to cause problems to Midsouth Chamber of Commerce. Firstly, the organizations poor operational decisions for their information systems. on that point was no opinion or guidance from an experienced information system professional. Secondly, the lack of proper evaluation of the look. Even if a research was performed for the new system, a research that was not reviewed, was not enough to quantify the decision to impleme nt a system.Lastly, the mistake of not checking the content of the business contract. In any organization, it is essential that a contract needs to be reviewed by all the staff members, corporate counsel, and officers before it could be signed and implemented. establish on all the facts gathered from the research, MSCC must work on having a good and effective dialogue with all the stakeholders. This would avoid poor decision, unevaluated research and contract that later lead to future pitfalls and mistakes. MethodThe case was examined thoroughly to secure the cause of difficulties and errors with the organizations information system. The history of Midsouth Chamber of Commerce was investigated and reviewed by the author to understand how well the organization manages their information systems. some(prenominal) questions were gathered and carefully answered to strategically associate the findings and analyze the issues. Results The review of Midsouth Chamber of Commerces history a nd the answers for the specified questions helped gathered facts to analyze what were the authoritative problems and what causes it.The outcome of the study have place the following problems organizations poor operational decisions for their information systems lack of proper evaluation of the research and the mistake of not checking the content of the business contract. Discussion As mentioned, having a good and effective discourse is very essential in every(prenominal) organization. The purpose of this study was to show what the organization was lacking, that made them experience come of difficulties with their information systems. Also, to demonstrate what can be done to resolve it.With the problems identified in this case, the main cause was found and it was the lack of good communication between the stakeholders. The decision to purchase an unreliable systems like UNITRAK and DMA, the research and contract not being reviewed prior to signing and implementation of the syste ms, all boils low to MSCCs poor communication. Why lack of good communication was the authorised finding of this case? According to ManagementStudyGuide. com Thus, we can say that effective communication is a building block of successful organizations.In other words, communication acts as organizational blood. The importance of communication in an organization can be summarized as follows 1. Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their writ of execution if it is not up to the mark. 2. Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.3. Communication also plays a crucial role in altering psyches attitudes, i.e. , a well-informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in molding employees attitudes. 4. Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication. If Midsouth Chamber of Commerce would hold this finding to their organization, there would be a possibility to salvage their menstruation and future information systems.